Large Size Gift Package

Namespuzzle ("we" and "us") is the operator of (https://www.namespuzzle.com) ("Website"). By placing an order for puzzles and toys through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Free worldwide shipping.

3. Delivery Terms

3.1 Transit Time Domestically

Generally, orders shipped to the USA take 5 to 15 business days. For other countries, international shipment is in transit for 7 to 25 business days. This varies depending on the destination country. You can confirm the shipping location before purchase, or be notified after your order is dispatched.

3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

3.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Affected by Covid-19, there will be some delays in the delivery.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8. Duties & Taxes

8.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

8.2 Import Duties & Taxes

Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by the customer upon arrival in the destination country.

9. Customer service

For all customer service inquiries, please email us at service@namespuzzle.com

To provide a better service, we suggest you subscribe to our SMS, and you will receive all order processing notifications from dispatch to deliver with a phone message.