Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.
Return & Exchange Conditions
Items returned without authorization will not be accepted. Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.Non-returnable items:
Damage/Lost caused by customers is non-refundable.General Return Process
Initiate a return: Please email us at service@namespuzzle.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. No restocking fee to be charged to the consumers for the return of a product.Refunds (if applicable)
After receiving your return and inspecting the condition of your item, we will process your return or exchange, which might take around seven (7) days. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.
Late or missing refunds (if applicable)
If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.
If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.
If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@namespuzzle.com.
Return Shipping Cost
Return shipping will be paid by Namespuzzle. Once returns are received and accepted, refunds and return shipping cost (if any) will be processed to custermer's original payment method. We will notify you once this has been completed through email.
If you have any questions concerning our return policy, please contact us at: service@namespuzzle.com
