Solar System Wooden Personalized Toddler Name Puzzles
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Shipping Info
Shipping Time
*The following days include working days and rest days
| Region | Standard Shipping | Express Shipping | DHL |
| United State | 13-16 Days | 9-10 Days | 3-5 Days |
| Canada | 15-19 Days | 13-17 Days | 3-5 Days |
| Australia | 14-16 Days | 12-14 Days | |
| New Zealand | 14-17 Days | 12-15 Days | |
| Europe | 14-17 Days | 12-15 Days | |
| Asian | 16-18 Days | 14-16 Days | |
| America | 14-17 Days | 12-15 Days |
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Delivery time= Processing time + Shipping time
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Processing time includes the production time of the product.
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Production time vary by product type. Common Products require 1-2 days production time, Customized Products take a little longer to produce, usually up to 3-5 days. this time is not included in the delivery time. Thank you for understanding.
Shipping Fee
| Standard Shipping | Express Shipping | DHL |
| $5.90 | $9.90 | $29.90 |
Shipping Methods
Woodemon different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are: 4PX, Yun Express, FEDEX.
The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.
Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:
https://namespuzzle.com/pages/track-your-order
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refund & Return
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.
Return & Exchange Conditions
Items returned without authorization will not be accepted. Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.Non-returnable items:
Damage/Lost caused by customers is non-refundable.General Return Process
Initiate a return: Please email us at service@namespuzzle.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. No restocking fee to be charged to the consumers for the return of a product.Refunds (if applicable)
After receiving your return and inspecting the condition of your item, we will process your return or exchange, which might take around seven (7) days. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.
Late or missing refunds (if applicable)
If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.
If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.
If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@namespuzzle.com.
Return Shipping Cost
Return shipping will be paid by Namespuzzle. Once returns are received and accepted, refunds and return shipping cost (if any) will be processed to custermer's original payment method. We will notify you once this has been completed through email.
If you have any questions concerning our return policy, please contact us at: service@namespuzzle.com
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free worldwide shipping.
3. Delivery Terms
3.1 Transit Time Domestically
Generally, orders shipped to the USA take 5 to 15 business days. For other countries, international shipment is in transit for 7 to 25 business days. This varies depending on the destination country. You can confirm the shipping location before purchase, or be notified after your order is dispatched.
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Affected by Covid-19, there will be some delays in the delivery.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. Duties & Taxes
8.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by the customer upon arrival in the destination country.
9. Customer service
For all customer service inquiries, please email us at service@namespuzzle.com
To provide a better service, we suggest you subscribe to our SMS, and you will receive all order processing notifications from dispatch to deliver with a phone message.
Thank you for choosing Namespuzzle! We offer a variety of payment methods to ensure a convenient and secure shopping experience. Please review the accepted payment methods and their terms:
PayPal:
Securely complete your transactions using PayPal. Please ensure your PayPal account is verified.
Credit Cards:
We accept major credit cards, including VISA, Mastercard, American Express, Discover, JCB, and Diners Club.
Your credit card information is encrypted and securely processed for your protection.
Important Notes:
For credit card payments, please ensure that your billing information matches the details associated with your credit card.Namespuzzle reserves the right to decline or cancel orders in the event of payment authorization issues.
Payment method availability may vary by region and is subject to change.
If you have any questions or concerns regarding payment methods, feel free to reach out to our customer service team at service@namespuzzle.com
Thank you for choosing Namespuzzle! Your satisfaction is our priority.
Solar System Custom Name Wooden Puzzles
Hands-On Learning
Our solar system custom-name wooden puzzles offer hands-on learning experiences, engaging children in interactive play. As they assemble the puzzle pieces, kids explore the solar system, fostering curiosity and discovery.
Stimulate Cognitive Development
This puzzle stimulates cognitive development by enhancing problem-solving skills, spatial awareness, and astronomical knowledge. Children exercise their minds as they arrange the pieces to form the solar system, promoting cognitive growth.
Premium Non-Toxic Components
Crafted from premium non-toxic materials, our puzzle prioritizes safety and durability. Parents can trust the quality of the components, ensuring a safe play environment for their children.
Customized Treasured Keepsake
Personalized with your child's name, this puzzle becomes a customized treasured keepsake. It makes a heartfelt and meaningful gift, creating lasting memories for both children and their families.
| Material: | Eco-Friendly Plywood Basswood |
| Letters Available: | Up to 8 |
| Accessories Available: | Available, Pegs, Stand |
| Engraving Messages: | Available |
| Non-Toxic: | Yes |
| Non-Harmful: | Yes |
How to order?
1- Check out our style options from the product images to determine the style of the puzzle.
2- Enter the name you want to add.
3- Choose your color from the Color plate.
4- Select the elements you want.
5- Select "Stand" and "Peg" from the list if you want to add a stand or a peg to your product (optional).
6- Choose your desired packaging solution.
7- Select "Engrave Message" from the list if you want to engrave a message on the back of the puzzle (optional).
